Webinar on Demand

Companies choosing to outsource their mainframe need to be able to follow up on their outsourcer to ensure they are getting what they pay for.

In this webinar, you will hear experts explaining why you should invest time and resources understanding how well your outsourcer is managing capacity and performance. You will get insights into what you can do to increase transparency in order to secure the best relationship to your outsourcer and what to look for to ensure that you pay the correct amount and that you are not charged for unnecessary expenses. Outsourcers do make mistakes when invoicing for capacity and they do make tradeoffs that affect your cost and quality of service. Therefore it is important for you to understand your cost drivers and what you can do about them.

The seminar is enriched by a customer case: Posten Norway.

Targeted group:

• Vendor Management
• Capacity and Performance Management
• IT Finance
• IT Technical

Content:

Part 1. : Mainframe outsourcer Transparency, by Steven Thomas, CTO at SMT Data

Part 2: Daily Monitoring in an outsourced environment, by Arne Nilsen, ITBI Manager – Mainframe at Posten Norway

Part 3: Panel conversation with Steven Thomas, Arne Nilsen and Carsten Rasmussen

(Moderator: Patrizia Venturelli Christensen, COO at SMT Data)