Challenge:

• Lack of capacity planning control and cost optimization in an outsourced environment
• Maintaining the cost optimizations focus in a period with acquisitions and growth

Action:

• Cost hunter team
• Business- and application mapping of IT-capacity and -cost to organization
• IT capacity budget for application development managers
• Self service reporting to the organization

Result:

• Fact-based management of IT-infrastructure
• Reduced cost baseline
• Co-operation between Application Development and IT-operations
• Better contracts with software vendors
• ITBI Transparency used in the entire organization

Summary

”If we didn’t have SMT’s software, we’d have had to spend a whole lot of time and effort in gathering that knowledge in other ways.”

”You have to be able to describe an effort and its effect very accurately. Otherwise, it is very hard to get a management like ours to approve anything at all. But that’s where SMT’s software makes it pos­sible for us to paint a scenario with the overview that’s asked for. We’d never be able to do that if we didn’t know the costs. So in this way, SMT’s product has been – and is – an enabler of cost reductions. And we’re talking quite a lot of money. In the years this department has been operative we have saved Danske Bank more than 150 million Euros.”

”We constantly seek what we call normal state of operation. And I don’t believe that’s something you can achieve by hard work alone.

Putting your shoulder to the grindstone doesn’t do the trick. We have to step back – far back – from the detail to get the overview.”

”First we looked at systems. Then we looked at programs. Now we have dug ourselves all the way down to looking at what the compiler of the programs is doing – and we’re starting to look at what can be done about the hardware. So we go everywhere to find optimizations. We have found ways to write programs more efficiently and learn how that affects the processes within the machines.”