We have a dedicated support team ready to assist you.

SMT Data Customer support is available from 8:30am to 4:30 pm CET Monday to Friday except National Holidays. Customers can report problems or ask questions by email to

SMT Data will provide an initial response to problem reports within 8 working hours of receiving an email at The initial response will include a problem tracking number and an assigned priority.

Download our support policy

Data Processing Agreement

Download Data Processing agreement