Our services

SMT Data offers the ITBI solution and consultancy in the form of project based services or ongoing service.

The ongoing services are delivered in the form of ongoing consulting and support to the client, while in contrast, the project based service ends once the customer has received the agreed deliverables.

Our project based services

Project based problem solving with ITBI.

The focus of a Project is to solve a one-off project for the customer with the use of the ITBI Solution. We solve projects such as IT cost optimization, cost charge back and much more:

Mainframe Cost Optimization

Rightsizing potential

Mainframe modernization

The objective is to deliver significant cost savings through optimization of the customer’s mainframe environment.

This optimization is based on a deep analysis of the mainframe setup and cost drivers. The analysis is made using ITBI and other tools. SMT Data carries out the analysis, identifies specific areas for optimization and assists the customer in carrying out those recommendations.

For more detailed information, see our product sheet.

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Timeframe: 3 – 6 months

In a typical large IT installation, more than half of the servers are either idle or severely underutilized.

Some servers have much more capacity than they need to be able to run their workload smoothly. Some of them are not doing any useful work at all but have simply been forgotten and never decommissioned. The Rightsizing Potential uses ITBI to gather capacity and performance data from the Customer’s Windows- and Linux server environments. The data is then used to identify immediate savings on costs of server usage, by finding the optimal server and software license size.

For more detailed information, see our product sheet.

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Timeframe: 1 month

ITBI can support migration partially or fully away from Mainframe.

The mainframe modernisation service keeps the customer on track when offloading. It helps monitor the capacity and performance base lines on both mainframe and the receiving distributed platform.

This service creates transparency of cost and performance impact when:

• Offloading front end functionality to distributed platforms
• Offloading one application at a time
• Offloading major applications (or all) from the mainframe

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Timeframe: Varies depending on complexity.

Activity based Mainframe Cost distribution

Mainframe Outsourcing Health-check

Optimizing OpsDev

In order to keep costs under control it is essential create transparency of the mainframe cost drivers, both in technical and in business terms.

This information can be used in each relevant business unit to ensure accountability and alignment of behavior.

Cost Distribution is equally relevant for outsourcers who charge their customers based on utilization, as for outsourced customers or for installations with their own mainframe, who are interested in internal show-back or charge-back.

The objective of this offering is to assist the customer in either implementing a mainframe cost distribution or in making existing cost distribution methods more transparent and more in line with the actual underlying costs. Cost distribution will help the customer get the overview of which business units are using what and for how much.

For more detailed information, see our product sheet.

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Timeframe: Varies depending on complexity. First report available after 1 month.

Outsourced mainframe customers often lack transparency of their outsourcer’s performance. They lack transparency of how well their outsourcer manages the mainframe capacity and performance, relative to what is optimal for the customer.

The customer seldom has the data to communicate clearly with the outsourcer on capacity and performance issues. In many cases, the customer doesn’t even have the ability to validate whether the outsourcer is invoicing in a correct manner relative to the contract or if it is done in a fair manner relative to industry ‘best practice’.

SMT Data receives log-data (SMF, RFM a.o.) from the customer’s mainframe environment as well as input regarding the billing model agreed with the outsourcer. Based on this information SMT Data delivers findings and recommendations which can lead to significant cost saving.

For more detailed information, see our product sheet.

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Timeframe: 1-2 months

On one hand, the focus of DevOps is to get applications into production with increased agility. On the other hand, the focus of OpsDev is to ensure that the new applications are manageable in production.

This is viewed both from an operational perspective and from a capacity perspective.

ITBI creates transparency of which applications are using how much capacity of the mainframe, and when they are using that capacity.

The objective of this offering is to provide a common basis for dialog between the developers and the operations staff about how mainframe capacity costs are affected by the current application portfolio and how changes to applications affect those costs.

For more detailed information see our product sheet.

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Timeframe: Normally 1 month including 2 workshops

Understand how distributed workloads drive MIPS usage

Mainframe costs are typically driven by peak utilization, and for most customers that peak is driven by online workload coming from outside the mainframe (distributed platforms/servers).

The developers of these systems have limited transparency into the performance and capacity impact that their distributed programs have on the mainframe.

Furthermore, the mainframe operations staff has limited insight into, or ability to manage, the workload coming to the mainframe from the distributed platform. No one has a complete end-to-end understanding of the situation.

The overall objective of this offering is to create transparency of how the distributed- and mainframe components interact with each other, as well as to provide optimization recommendations to the customer.

For more detailed information, see our product sheet.

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Timeframe: 1-3 months

Understanding the Mainframe “offload boomerang”

Many mainframe customers have moved, or plan to move, applications away from the mainframe and to distributed platforms such as Windows or Linux.

This is done with the expectation of saving MIPS. A common approach is to move the application logic but keep the data on the mainframe as the ”system of record”, at least initially. However, many customers are surprised to find that their mainframe capacity usage can actually increase when this is done. This effect is commonly referred to as the ”offload boomerang”. While offloading the application, logic should reduce the load on the mainframe. In many cases it is replaced by remote data access techniques and these can be much more expensive and a lot less transparent than the code they replace.

This project creates transparency into how the distributed- and mainframe components interact with each other. It also provides optimization recommendations to the customer, recommendations focused primarily on the ”Offload Boomerang”.

For more detailed information, see our product sheet.

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Timeframe: Normally 1-3 months

Automatic Soft Capping Evaluation and Implementation

(Zetaly Cost Control)

Software costs based on the monthly MSU peak play a major role in the mainframe cost picture.

One excellent approach to reducing these peaks is through Zetaly Cost Control that dynamically adjusts the defined capacity level while ensuring the best quality of service. Zetaly Cost Control not only reduces software costs, but also frees up mainframe experts to focus on other high value-added activities.

The objective of this offering is to evaluate the potential benefits of automatic soft capping both in terms of cost savings and quality of service and then assist the customer in implementing a solution and achieving those benefits.

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Timeframe: 2-3 weeks for the evaluation and 1 week for the implementation, followed up by a period of ongoing support to fine tune the settings.

Mainframe Infrastructure Architect

This offering focuses on the design of infrastructures, including servers, storage, workstations, middleware, non-application software, networks and physical facilities supporting the applications and business processes required by the client.

The focus area includes critical evaluation and selection of the software and hardware components of the infrastructure. The Architect ensures implementation of best practices. The architect uses various techniques including modeling, simulation, and testing to validate the designs and selected products. Infrastructure Architects are responsible for performance, availability and scalability of the infrastructure.

The mainframe infrastructure architect is also involved in the business side of the solution. They not only provide leadership and quality assurance for the implementation of the solutions, but also are responsible for input into the financial plans (Fall Plan, quarterly forecasts, account budgets). The mainframe architect follows the project from beginning to end, clarifying the solution and assisting with problem determination.

For more detailed information, see our product sheet.

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Timeframe: SMT Data will assign an Architect onsite on a T & M basis for a specific period depending on the client requirement.

Performance Architect

The objective of this offering is to ensure that the system is effectively used, meets the required performance objectives, provides fast response time and high throughput.

This leads to high business- and user productivity with cost effectiveness of the IT Infrastructure.

The Performance Architect considers Demand, Capacity, Utilization and performs an end to end analysis to achieve Scalability, Availability and Elasticity using a proactive, structured and systematic approach to performance across the solution lifecycle. The architect understands both the functional and non-functional requirements, understands how the requirements are supported by software and hardware resources to forecast future demand and the resources needed to support the same. This offering is primarily for the Mainframe Environment.

For more detailed information, see our product sheet.

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Timeframe: SMT Data will assign a Consultant onsite on a T & M basis for a specific period depending on the client requirement.

Total Health Check (THC)

The focus of the Total Health Check (THC) is to review the overall system and subsystems and recommend improvement opportunities.

The objective is to improve the overall account health, service delivery quality and customer satisfaction. As part of the review the health check ensures best practices are implemented to support the current architecture and overall processes. The systems are verified to best known technical levels to prevent any possible failures. Based on the observations the recommendations are provided to correct technical, operational processes and governance issues.

For more detailed information, see our product sheet.

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Timeframe: SMT Data will assign a Consultant onsite on a T & M basis for a specific period depending on the client requirement.

Mainframe Consulting

The primary focus of this offering will be to oversee technical architecture implementation and modification activities. This includes documenting technical architecture design, as well as analyzing and defining the principles to guide technology decisions for the enterprise.

The consultant will analyze technology and market trends and determine potential impact upon the enterprise. He will participate in offerings / applications review meetings to formalize the offerings / applications roadmap. He will work with the offerings / applications team to streamline business requirements and technology adopted into a solution. He will be responsible to actively review the new deals from delivery perspective including processes, pricing and structures and financial impact of the offering / applications. As a consultant maintains relationships with the offerings / applications team, sales, technical sales, and development teams. The role also provides the required governance in all activities associated with compliance in delivery.

For more detailed information, see our product sheet.

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Timeframe: SMT Data will assign a Consultant onsite on a T & M basis for a specific period depending on the client requirement.

Our ongoing services

Get the full 360° value out of ITBI and SMT Data’s offerings.

This support helps ensure that the customer gets the most out of ITBI. By making use of the ongoing services, the customer’s own in-house requirements for resources and skill are reduced. The services can also be used for skills transfer to the customer’s own staff.

Managed service

Ongoing analysis of the capacity and performance characteristics of the customer’s installation.

Managed services help the customer achieve cost savings through ongoing capacity and performance optimization. This service also ensures skills transfer to the customer’s staff so they can get maximum value out of the solution.

For more detailed information, see our product sheet.

ITBI as a service

ITBI as a Service (ITBIaaS) is the ITBI Solution hosted on a cloud server provided by SMT Data.

This means advantages such as:

  • Minimal footprint in the customer’s environment
  • Lower number of resources and skills required by the customer
  • Ongoing day-to-day operations of the ITBI environment provided by SMT Data
  • Ease of scaling the infrastructure as change is needed

For more detailed information, see our product sheet.

For information about how to contact SMT Data, see our contact page or sign up for our newsletter.