Most companies struggle to create value from the huge amounts of data available to them on all aspects of their IT installation. These data include measurements of performance, capacity, availability and usage for every hardware and software component in their data center. Another challenge is mapping this measurement data to IT costs and explaining what business activities or organizations are generating those IT costs.

Operating systems provide a wealth of data about what is going on. SMF data from z/OS, WMI data from Windows or data from corresponding utilities in Unix can be collected, filtered and aggregated into a data warehouse. The data can then be enriched with relations to business dimensions such as cost, organization or business activities. Finally, business intelligence tools and techniques can be applied to analyze and present the data.

This allows for multiple levels of understanding. From the strategic KPI dashboard level, through tactical capacity management and cost distribution, down to operational performance tuning and optimization. Data and tools can, however, only take us part of the way on the road to transparency. Implementing Business Intelligence on top of the transformed IT data (also known as ITBI) requires careful planning as well as changes to organization, processes and mind-set in order to create real value.

Read more about ITBI.
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